We’ve sent a digital Letter of Authority to your personal email address.
We need you to digitally sign this letter so we can complete your application.
When we do, we'll automatically set up email forwarding, so we can auto-monitor your bills for you.
Here's what happens next:
Application Acknowledgement
You'll receive an application acknowledgement from your chosen energy retailer.
Welcome Pack
The new retailer will process your application and then send you a Welcome Pack containing detailed information about the plan, price and contract conditions. This usually takes a couple of days but can be longer.
Cooling-off Period
There is a mandatory ten business-day cooling off period, which is at least 2 weeks of elapsed time, starting from date of delivery of the Welcome Pack. You can cancel your switch at any time during this period.
Transfer Period
After cooling-off is complete, responsibility for your meter is transferred to the new retailer. This takes up to 2 business days